Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States. No minimum purchase required.

How long does shipping take?

Standard shipping typically takes 7-15 business days. Express shipping is available for 5-10 business day delivery.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also visit our Order Tracking page to check your delivery status.

Do you ship internationally?

Currently, we only ship within the United States (all 50 states).

Orders

Can I modify or cancel my order?

Orders can be modified or canceled within 12 hours of placement. After that, your order may have already entered processing. Please contact us as soon as possible.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. Visit our Refund Policy page for full details.

How long do refunds take?

Approved refunds are processed within 5-7 business days and credited to your original payment method.

What if I received a damaged item?

Please contact us immediately with photos of the damage. We will send a free replacement or issue a full refund.

Products

Are your products safe for pets?

Yes. All products are carefully selected and made from non-toxic, pet-safe materials. We prioritize your pet's health and safety above everything.

Do you sell food or supplements?

We focus on pet accessories, toys, furniture, apparel, and gear. We do not currently sell pet food or supplements.

Still Have Questions?

We are here to help! Visit our Contact Page to reach our support team.