Privacy policy

Last updated: April 2026

1. Overview

At Furply, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us. By using our site, you agree to the practices described in this policy.

2. Information We Collect

When you visit or make a purchase from Furply, we may collect the following types of personal information:

  • Contact information — your name, email address, and phone number
  • Shipping and billing information — your delivery address and billing address
  • Payment information — credit card or debit card details, processed securely through our payment partners (we do not store full payment details)
  • Order information — products purchased, order history, and transaction details
  • Device and browsing data — IP address, browser type, pages visited, and cookie data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and tracking information
  • To respond to your questions and customer service requests
  • To send marketing emails and promotional offers (you may opt out at any time)
  • To improve our website, products, and overall customer experience
  • To comply with legal obligations

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted partners only to the extent necessary to run our business, including:

  • Fulfillment partners — to process and ship your orders
  • Payment processors — to securely handle your transactions
  • Email marketing platforms — to send order and promotional communications
  • Analytics providers — to help us understand how our site is used

All third-party partners are required to handle your data securely and only for the purposes we specify.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and serve relevant advertising. You can choose to disable cookies through your browser settings at any time, though this may affect some features of our site.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to process orders, resolve disputes, and comply with our legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal data
  • Opt-out — opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your data.

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at sophie@furply.com.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. All payment transactions are processed through secure, encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at sophie@furply.com. We are happy to help.