Your satisfaction is our top priority at Furply. If you're not completely happy with your purchase, we're here to make it right.
You have 30 days from the date you received your item to request a return, exchange, or refund.
To be eligible for a return, your item must be in the same condition you received it, unused and in its original packaging, and accompanied by proof of purchase (order number or receipt).
Once we receive and inspect your return, we will notify you via email. Approved refunds are processed within 5-15 business days and credited to your original payment method. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
If your package arrived badly damaged, you are eligible for a full refund or a free replacement. If it arrived partially damaged (excluding minor imperfections such as small scratches or slight wrinkles), you may be eligible for a partial refund or replacement. To process this, email sophie@furply.com with clear photos or a video of the damage within 7 days of delivery.
If you received an incorrect item, contact us at sophie@furply.com within 7 days of delivery with a photo of the item received. We will send the correct item or issue a full refund at no cost to you.
If your order has no tracking update and appears to be lost or stuck in transit for more than 45 days after shipment, please contact us at sophie@furply.com and we will reship your order or issue a full refund.
The following items are not eligible for return: personalized or custom-made items, items that have been used, washed, or altered, and items marked as final sale.
Reach out to us anytime at sophie@furply.com and our team will be happy to assist you.